Do you send the same cleaners every time?

That’s our goal, each clean is at its best when serviced by the same person or team on a regular basis, however due to travel distances and staffing levels we may need to make cleaner changes.

Are you insured?

Rest assured, all our staff are fully registered T4 employees, their identities have been verified and background checked by Trustti. Additionally, our services are backed by Trushield insurance, providing you with comprehensive protection against theft and damage.

What forms of payment do you accept?

Payments are accepted in the form of interac e-transfers.

What If I need to cancel a cleaning appointment?

You can cancel or reschedule a cleaning appointment online up to 24 hours before your cleaning appointment. To cancel on the day of, please send a text or an email.

Is there anything you don’t clean?

For safety reasons, there are a few things we don’t handle: TV Screens, light fixtures, pet care(litter boxes, tanks/enclosures, cages), heavy lifting (moving furniture, rolling up large area rugs), external buildup (removing dust, rust and dirt from window tracks)

How do I let you in? Do I have to be home?

You do not need to be home for the cleaning service, for ongoing visits we do accept keys. You can use the following methods to let us into your home: smart door lock (unlocked remotely), door key code, hide-a-key, lockbox, front desk/concierge.

Do you use natural cleaning products?

Our main surface cleaners include pine sol and bleach products. We’re happy to switch to any natural cleaning products you can provide, after the first deep cleaning.